Medical Liability Minute

EP 94: Surgeon Unmasks the Unmaskable Defamatory Reviewer - How She Did It (Part 2)

Dr. Susan Schroeder is an extremely talented dermatological surgeon. She's been in practice for over two decades. She's treated thousands of patients. In the mid-2000s, she noticed an abnormally large number of negative reviews. She suspected foul play and spearheaded an investigation. Over the course of several years, she slowly unmasked the malicious entities responsible for the damaging reviews. Her success bucks the trend. Doctors who attempt to use the law to uncover these defamatory entities often lose, and lose big. How did she do it, and what were the final outcomes? Our two-part podcast has the details...

EP 93: Surgeon Unmasks the Unmaskable Defamatory Reviewer - How She Did It (Part 1)

Dr. Susan Schroeder is an extremely talented dermatological surgeon. She's been in practice for over two decades. She's treated thousands of patients. In the mid-2000s, she noticed an abnormally large number of negative reviews. She suspected foul play and spearheaded an investigation. Over the course of several years, she slowly unmasked the malicious entities responsible for the damaging reviews. Her success bucks the trend. Doctors who attempt to use the law to uncover these defamatory entities often lose, and lose big. How did she do it, and what were the final outcomes? Our two-part podcast has the details...

EP 92: Raving Patients and Reputation Marketing with Dr. Len Tau (Part 2)

Chosen as one of the top leaders in dental consulting by Dentistry Today, Len Tau, DMD, has dedicated his professional life to improving dentistry for patients and other dentists.

After purchasing his practice, the Pennsylvania Center for Dental Excellence
in Philadelphia in 2007, Len practiced full-time while consulting with other dental practices, training thousands of dentists about reputation marketing, leading the dental division of BirdEye, a reputation marketing platform, and hosting the popular Raving Patients podcast. He recently authored the book Raving Patients and 100+ Tips to 100 5-Star Reviews in 100 Days released in March 2022.

Len lectures nationally and internationally on using internet marketing, social media, and reputation marketing to make dental offices more visible and credible as well as how to increase their case acceptance.

EP 91: Raving Patients and Reputation Marketing with Dr. Len Tau (Part 1)

Chosen as one of the top leaders in dental consulting by Dentistry Today, Len Tau, DMD, has dedicated his professional life to improving dentistry for patients and other dentists.

After purchasing his practice, the Pennsylvania Center for Dental Excellence
in Philadelphia in 2007, Len practiced full-time while consulting with other dental practices, training thousands of dentists about reputation marketing, leading the dental division of BirdEye, a reputation marketing platform, and hosting the popular Raving Patients podcast. He recently authored the book Raving Patients and 100+ Tips to 100 5-Star Reviews in 100 Days released in March 2022.

Len lectures nationally and internationally on using internet marketing, social media, and reputation marketing to make dental offices more visible and credible as well as how to increase their case acceptance. 

Dr. Tau and Dr. Segal discuss reputation marketing best practices specific to dentists - but the take-home points resonate with all healthcare professionals. Join us.

EP 90: Prescribing Testosterone and Other Controlled Substances Without Getting Blown Up (Part 2 of 2)

There are medical reasons for prescribing testosterone, and there are ways doctors can prescribe it to patients in need while mitigating risk. How?

Enter Mr. Rick Collins, JD. Mr. Collins is an esteemed legal authority in the field of many controlled substances - including testosterone. Dr. Jeff Segal and Mr. Collins discuss at length how to safely prescribe testosterone, the implications of marketing the substance, and how to occupy the interstice of what a patient wants and what the law allows.

EP 89: Prescribing Testosterone and Other Controlled Substances Without Getting Blown Up (Part 1 of 2)

There are medical reasons for prescribing testosterone, and there are ways doctors can prescribe it to patients in need while mitigating risk. How?

Enter Mr. Rick Collins, JD. Mr. Collins is an esteemed legal authority in the field of many controlled substances - including testosterone. Dr. Jeff Segal and Mr. Collins discuss at length how to safely prescribe testosterone, the implications of marketing the substance, and how to occupy the interstice of what a patient wants and what the law allows.

EP 88: Surviving Board Issues from Hell (Part 2 of 2)

Medical board issues top the list of threats doctors fear the most, and for good reason. Not many of us know what to do or who to contact when the Board comes knocking - but best practices do exist. And it's important doctors take these issues seriously, even if the threats themselves come from a meritless source. Doctors need expert guidance no matter what. Enter James McClendon, JD. Mr. McClendon is a Partner at Husch Blackwell and an expert at addressing Board issues of all kinds. He helps doctors survive high-stakes conflicts and come out on top. Medical Justice and Mr. McClendon speak at length about what doctors can do to increase their odds in the event a confrontation with the Board is inevitable. Our podcast has the details...

EP 87: Surviving Board Issues from Hell (Part 1 of 2)

Medical board issues top the list of threats doctors fear the most, and for good reason. Not many of us know what to do or who to contact when the Board comes knocking - but best practices do exist. And it's important doctors take these issues seriously, even if the threats themselves come from a meritless source. Doctors need expert guidance no matter what. Enter James McClendon, JD. Mr. McClendon is a Partner at Husch Blackwell and an expert at addressing Board issues of all kinds. He helps doctors survive high-stakes conflicts and come out on top. Medical Justice and Mr. McClendon speak at length about what doctors can do to increase their odds in the event a confrontation with the Board is inevitable. Our podcast has the details...

EP 86: The Ideal Screening Tool for Body Dysmorphic Disorder: Ounce of Prevention Worth Pounds of Cure (Part 2 of 2)

It's not uncommon for clients to call us with a patient conflict and tell us the following: "I performed a perfect procedure and the patient is still livid. What did I do wrong?" The problem may not have been the procedure - it's possible the patient was not a good fit for the procedure in the first place. Here's what we mean: A patient suffering from a condition like body dysmorphic disorder will likely never be satisfied. Patients suffering from these conditions generally need a referral to a provider who specializes in treating such individuals. How do you broach the subject? How can you screen prospective patients for these challenges BEFORE you assume ownership of their care? Leslie Fletcher, NP-BC, is a highly respected aesthetic nurse injector who has worked since 2001 with world-renowned, celebrity dermatologists and plastic surgeons. Leslie has trained over 6,000 providers and is a master at addressing and resolving patient conflicts specific to the medispa space. Medical Justice and Leslie Fletcher, NP-BC, discuss in detail how surgeons can screen prospective patients for these conditions before treatment starts - increasing the likelihood the patient is a good fit for your practice and minimizing the risk of patient conflict. Our podcast has the details...

EP 85: The Ideal Screening Tool for Body Dysmorphic Disorder: Ounce of Prevention Worth Pounds of Cure (Part 1 of 2)

It's not uncommon for clients to call us with a patient conflict and tell us the following: "I performed a perfect procedure and the patient is still livid. What did I do wrong?" The problem may not have been the procedure - it's possible the patient was not a good fit for the procedure in the first place. Here's what we mean: A patient suffering from a condition like body dysmorphic disorder will likely never be satisfied. Patients suffering from these conditions generally need a referral to a provider who specializes in treating such individuals. How do you broach the subject? How can you screen prospective patients for these challenges BEFORE you assume ownership of their care? Leslie Fletcher, NP-BC, is a highly respected aesthetic nurse injector who has worked since 2001 with world-renowned, celebrity dermatologists and plastic surgeons. Leslie has trained over 6,000 providers and is a master at addressing and resolving patient conflicts specific to the medispa space. Medical Justice and Leslie Fletcher, NP-BC, discuss in detail how surgeons can screen prospective patients for these conditions before treatment starts - increasing the likelihood the patient is a good fit for your practice and minimizing the risk of patient conflict. Our podcast has the details...